FAQs
Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
After your return has been processed and returned to our facilities, please estimate up to 7 days for the refund to hit your bank account. As always, we stand on the side of overcommunicating when it comes to important things so we will send you an email once your return package has been received and your refund is on the way to your bank account. If you haven't received an email from us within 28 days, please do not hesitate to contact us.
Once your items are delivered, we are not liable if they are stolen, lost or damaged. If your tracking number shows that your package was delivered but you did not receive it, please allow an additional 1-3 days for delivery before contacting your local carrier for more information.
Typically this is due to an incomplete/incorrect shipping address or the courier does not have access to the delivery location.
Please contact the courier to reschedule a delivery of your package.
If you wish to cancel your order, please do so through your order confirmation email. Once your order has left the warehouse, we are unable to make any changes and you must wait until it is delivered.
We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘Order History’ to check your order status.
If you are experiencing error messages when making a payment, please be sure you have entered the correct details by double-checking your information. Check with your bank to ensure there are no problems with your account. After this, please contact our customer service here and submit details, we will investigate further.
To help us resolve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can:
1. What operating system you are using (e.g. iOS, Android, Windows Vista, Mac OS X).
2. What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome).
3. What payment method you were trying (e.g. Google Pay, Visa, Net Banking).
4. A description of the problem and when the problem occurred.
5. If you receive an error message, please include it in your message to us and provide us with a screenshot if possible.
6. Include your order number and your email address.
We currently ship domestically within the united states. We look forward to expanding our business in the near future and shipping globally to all destinations that our carriers provide service to soon.
Normally it will take a few days to prepare your items before shipment. The shipping time depends on shipping methods. You can check for more information on our Shipping Policy page.
